top of page

If you are flying on an international flight to or from a EU country, and you are involuntarily placed in a lower class than that which is indicated on your ticket, you may request a reimbursement of the following:

  • 30% for all flights of 1,500 km or less 

  • 50% for all flights of more than 1,500 km within the EU and all other flights 
    between 1,500 km and 3,500 km 

  • 75% of the ticket price for all non-EU flights of more than 3,500 km 


It is important to know your air passenger rights!

If you have experienced a flight-related issue, contact us at, or fill out our "Inquiry Form" at

bottom of page